5 stars: Good overall performance with high-quality products and always arrival just in time in addition to good service and communication. Very recommended.
4 stars: Great app, I just hope the delivery man knows how to use Google maps, it should be one requirement to become a qualified delivery man of Souq, because it's an exhausting struggle to communicate with the delivery who speaks little English and at the same time does not know how to use or follow google map. But over all the app the the merchandise here are good.
5 stars: Improved a lot but still communication gap Customer service should be multilinguistic and toll free numbers display at all corners of services. I feel as if dealing with Robotic online service. There should be customers blogs or chat platform or simply option to say something in HELP column but there is non. Only predefines questions and answers. Please improve . Customers comfort and time management will boom your company.
3 stars: searching ok. payment very glitchy. told call centre many times but they have not done anything, blaming bank MasterCard etc. card works fine everywhere else though, including jumia... and other Amazon... maybe souq developers need to get a little bit more serious about this.
4 stars: Very good app i enjoy shopping. My only comments are sometimes when i open the app the cart shows as a empty and takes a while for my previously added items to show. Also i cannot find a way to edit an address i have to add...