3 stars: Most recent update does not allow you to see the driver's plate number. It's completely cut off from app view. When the app is open most of the driver details are hidden from sight. The alignment is completely out of sync and there's no way to expand the view to see more detailed information on the driver. Very unsettling when waiting for pick up late at night. The app needs further testing for usability and end user functionality.
3 stars: Took an uber to get to work while my car was in the shop. The driver was literally a block away and stopped to get Tim Hortons despite having already accepted my ride and thus making me late for work (which was only 10 minutes away), if you want to get Timmies, do it between rides. Not while someone is literally waiting on you to get them somewhere.
3 stars: UPDATE: the app good. Rides have been timely in Ottawa. Drivers are friendly. Stop messing with the charges. STOP MESSING WITH THE CHARGES. charge, reverse, correction, charge.... The main problem with Uber is the heavy avoidance of means for customers to follow up with issues. Uber does not want to engage in an easy method of customer service contact with them.
3 stars: Uber generallly is great but the pickup spot gps can be trash sometimes. The address will be correct but the pickup spot will be 8 minutes away and the driver will go to the pick up spot not the \
3 stars: A couple of times I've had drivers cancel on me when I'm in the middle of talking to them...