5 stars: Update: OTP is now being sent via app and SMS. That's the way to go. Good job! I just have one more issue with Paylater but that is being worked on by your support team and not a deal breaker at all. I just love how you can cash in via credit card in this app, no additional charges unlike Paymaya. It removes the hassle and risk of bringing out my credit card everytime I shop. Thanks Grab team for all your effort.
3 stars: Recently i cant even open the app, its stuck on the loading page saying that \
4 stars: Originally complained about the problem of loading grab credits. Thanks for the clarification. I completely understand now but I feel that this answer should easily found through searching. I could not find this in the customer service choices at all. Thank you.
5 stars: Very useful app. Glad it is now available in our area. Have wide options to choose from. Have reasonable delivery rates. Had a hard time saving our exact location. But was still able to add my address by pinning our location.👍👍👍
3 stars: Grab doesn't respond to my complaints anymore about wrong or incomplete items delivered via grabfood. Unlike before when their representative will call me right away and attend to my concerns and will contact the restaurant immediately. Unfortunately, now I am forced to coordinate with the restaurant myself. But overall, its a very useful app on other matters.
3 stars: Map changed, saved work address gone, even my house is gone in the map. ...