5 stars: This was the first time I've used this app and I was delighted at how easy it was. Sadly, I had to cancel my trip and was worried I'd have confusing hoops to jump through (because none wants to lose business.) Nope, two taps and I was canceled! The next screen showed the transaction completed, including the refund to PayPal. All apps should be so quick, easy to follow and user friendly! Booking.Yeah! 😁🥰
5 stars: I first installed this app when I got stranded overnight at Chicago O'Hare Airport and needed to find a room quickly (which I did) and I've been using it ever since. I've used it since several times then. I like that I accumulate rewards and can communicate with the property directly through the app. I also like that cancelation options and costs, contact info, amenities etc are all listed and easy to find.
4 stars: The application itself is pretty good. The only one inconvenience is that messages exchanged between the user and the property are hidden within the reservation itself, under the
2 stars: I booked a flight here and later had modifications with date. The customer support is difficult to access. Please make that easy. Ultimately I cancelled the booking completely because better prices and services are available on other apps.
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