5 stars: Excellent service, features, and pricing. switched from RingCentral and couldn't be happier.
4 stars: Love the fact calls are recorded, we can text, and it follows us on multiple platforms like internet, laptop, and cell phones. Only suggestion would be to make it easier to answer calls when on another call on my cell. I hear the phone ringing but there isn't any prompt to switch calls. Must be because I'm on my cell and preference is set on data calls. Overall very happy with system.
3 stars: This app needs a lot of work. I love Ooma and use the desktop and standalone phones every day for our business, but the mobile app no one uses. Main reason is there's no way to easily silence it or turn it off. This is a huge problem for anyone who uses personal phone at work
2 stars: Voicecalling is horrible, people say i am so faint and there is always a full second delay at the start. Text messages also stop transmitting (in and out) randomly. The app is very laggy when trying to see recent calls and checking voicemail. Desktop service is pretty good but both home and office apps are very poor. When voicemail works, it is a pretty good GUI. Needs some serious work to be a business tool.
2 stars: Horrible experience so far, calls are getting missed, I have been asking for text capabilities and have been waiting for 2 months now and still don't have texting. Customer service is not great. I wish I had never made this change but I'm stuck now because I ported ov...