5 stars: Customer service is excellent. Very easy to book tours and hotels. Wouldn't really use for flights because booking on WeChat (here in China) is more straightforward, but for fast trains, it's great because this app offers transfers and alternative options. Overall a great app and very easy to use. Although the latest update has my app glitching, it closes within a few seconds of opening. Something to fix on the tech side
4 stars: Convenient interface and helpful support when it comes to hotels, whereas flight tickets are tricky and bookings can't be modified, there is no adding extra luggage or changing any details of the booking at all. Also they don't deal with all listed properties directly, occasionally operating via mysterious
3 stars:
3 stars: Instead of a $25 hold like most hotel has, they asked us for a $390 hold. Our card wouldn't work during that time because it was a big amount and we didn't tell our bank we were leaving the state. It was a hassle for an hour but we made it in. Other than that we got it for a great price and it was a great hotel.
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