5 stars: I live in a sub-economic area, but drivers always pick me up and drop me wherever I'm going. Furthermore the customer support is excellent if you lost/forgot an item in the driver(s) vehicle, they contact the driver, providing back to back feedback ensuring your items are returned. Even better than uber or its competitors in this segment REALLY!!
3 stars: Easy and simple to use, nice to navigate the app. One common issue is the inaccuracy of the map, drivers cannot rely on the apps map, so usually they have to switch to Google map. Rides are typically cheaper than grab, but can't seem to opt for cashless payment. But drivers are less reliable than grab drivers, sometimes drivers don't use their own account but use their friend's. Safety is always an issue.
3 stars: It's alright in general. Nice UI, intuitive, etc. But there's a single problem which made me rate Bolt a 3. The story goes: you will be able to go for a run, make coffee, and eat your breakfast before you get a driver. Guys, seriously, fix this. It is not possible to use the app because the drivers keep cancelling the ride, and it takes forever to get at least someone to do their job.
3 stars: When it works, this is a great app. Good cars, good drivers, good system. However, I can't give more than a mediocre rating due to the sheer number of times a driver accepts a ride and then cancels without warning. During busy times when it's hard to get a driver anyway, these cancellations are horrible, ...