3 stars: Clumsy and confusing. Good luck battling your way to the screen where you can choose a date and time other than \
3 stars: This App doesn't let me see my billing history. App is not Android friendly! Last month the car I rented for a day, totally broke down in traffic because it hadn't been serviced in so long. I've had Zipcar for more than a decade. The service quality as deminshed greatly. I take and like Zipcars for the locations, cars, price, and availability. I hope it does more for the upkeep.
5 stars: Great app - works 90% of the time and I use this a lot! Sometimes it logs itself out and I need to signin again which can be a pain. Also can't 100% rely on locking and unlocking with the app since it sometimes doesn't show the option but like I said it's mostly great.
3 stars: can be good at times staff helpful but some things like if someone crashes car and doesn't report it and you book car next not much you can do but report it to clear your name and many time I've had cars without fuel cards which is very frustrating even when reported a month later still no fuel card they really need to put a heavy penalty if fuel card is lost
5 stars: good, except people are using the cars for more than three hours at a time, people keeping the cars overnight makes it hard to schedule proper use of the vehicles.The abuse of this privilege needs to be corrected for the benefit of all the tenants.
5 stars: zip is very convenient and handy the customer ser...