5 stars: So far, I haven't had any issues with the app, everytime I've purchased an item it's come just as described and the packages arrive within the specified time... It easy to use and the service quality is great... As for the return and refund service, I haven't needed to try it so far as everything seems to be inorder
4 stars: There used to be a
2 stars: Worst problem with aliexpress is they will never side with the customer. Doesnt matter what happened. I've had defective items arrive and other items not show up, I've never gotten a refund or compensation for any of these type of problems. No matter the proof you show them and how obvious the problem is they will still only help the seller. Very poor customer service.
2 stars: Shipping times to Australia have become ridiculous. It used to take a month tops, it's been over a month and a half since my last order and I don't know where my package is. Same for my last order. Yes they've got heaps of stuff that is not always easy to find elsewhere and it's cheap, but when it takes this long it's not worth it. Also be very aware of
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