5 stars: Easy to use for an online travel agency. Some people who use this app clearly need to book with a personal travel agent or not travel as it seems many struggle with being in control of their own booking. I like how you can watch flights and book when it's the right time and how easy it is to pick flight routes/mix airlines/get the best price etc
2 stars: Some app information about purchased flights is inaccurate... For example it told me I have one free checked bag when actually I did not & needed to pay. Hopper adds extra fees for added services, but makes it difficult to avail of these services without paying hidden fees at the last minute. It's probably better to directly book flights with the airline.
2 stars: The UI is cool. If you cancel your flight and need to rebook, though, it is terrible. You email back and forth with a representative and they usually only provide one flight option at a time. There's an option in the app to search for a new flight with your travel credit but it shows
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