5 stars: I often travel internationally. This is the best travel app. End of story. No hassle cancellations, all kinds of upgrade options, FAST booking.
5 stars: So far, so good. I've been using this prior and post pandemic. It has been a reliable app, as it's offering cheaper price than the others. Just that most of the tickets available were non-refundable. Nyway, I still love it though. Thank you
4 stars: Competitive ticket prices, good services, and easy to use! Would be nifty if they also made it possible to check-in to your flight via the app.
3 stars: A very clutered app that seems more concerned with selling you stuff than being of assistance during your flight. The number one thing an app like this should have is a download of your boarding pass rather than making you find an email when you're trapped in an airport without reception. For sure, you can download these in advance but when you're booking while traveling and probably sleep deprived, it helps avoid mistakes.
3 stars: Too many hoops to jump. Had a massive panic attack as I couldn't find my booking. Then had to jump through a series of hoops just to find said booking. It's crazy. The booking should just be there when you open the app. Verification should only be needed if changes are made.
2 stars: App is fine. The customer service policy is a little ridiculous they have to call you to confirm any changes that the airline makes even 10-minutes adjustments to flight times I've had for call...