3 stars: Extremely frustrating experience with the service itself. For the past couple of months I had countless drivers cancelling the ride after waiting for 10-15 minutes for them to show up. Two of the addresses I use all the time are wrong on the map or the drivers are sent on the wrong gated access - and there's no way to provide feedback to the app.
3 stars: Developers need to consider common use cases I have two phones, installed on primary, used once, battery died, switched to second phone, installed afresh, prompts me to use same email, texts and emails me code to the new phone correctly, but neither get accepted by the app!!!! I ended up installing their competitor, which worked flawless for the same use case! Go figure!
3 stars: The actual experiences are fine and sometimes cheaper than UBER; however, this app sucks. I've almost missed a ride several times because the app didn't notify me that the driver was outside while my phone had the app in the background. Right now, I ordered a ride, and the app crashed. I couldn't get it back on, so I basically had to wait outside the entire time to make sure I didn't miss my ride. The app definitely needs more work.
3 stars: Overall, you're more likely to get a Lyft than Uber when weather or your location are not optimal. Downsides: the wait is usually a lot longer, and when you choose the express option (shorter wait, costs extra) which guarantees you a ride in x amount of time; they just keep you on the \
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