3 stars: Extremely frustrating experience with the service itself. For the past couple of months I had countless drivers cancelling the ride after waiting for 10-15 minutes for them to show up. Two of the addresses I use all the time are wrong on the map or the drivers are sent on the wrong gated access - and there's no way to provide feedback to the app.
3 stars: The app itself is great. Some of the drivers not so much. 1 driver almost got into 4 accidents in 1 trip because he wasn't paying attention to the cars in front of him. Another trip had an accident where lyft just tried to make sure not gonna pay out and completely forgot there's people involved.
4 stars: I have noticed several instances that assigned drivers are not moving thus making me cancel the ride at a cost to me. I find this unfair. The assigned driver is not dropping off anyone nor is he in traffic. He is not moving period. It also feels like a ghost car. App is on driver is not there you assign driver then customer cancel when he sees car not moving driver then puts money in his pocket that what it sounds like to me
4 stars: Good app. BUT! I selected the option whereby lyft uses my actual location. But lyft does not use my actual location. Instead lyft ignorantly assumes that it will use the last destination as my new starting point. And it is not easy to change my starting point in the menus.
3 stars: Sometimes it's ok, but recently even if I pay for quick ride, I still wait 10-15 min sinc...