4 stars: Pretty user friendly, but better have all your prescriptions and documents easily available because they will deny claims if you haven't sent them in previously.
5 stars: I'm really impressed with how easy it is. That you tell you what they are covering instantly and that they give you a claim number
4 stars: the best way to file claims - so fast and simple. the only small thing that could be improved is how far back you can see historical information.
3 stars: Looks great, functionality not so much. I like the functions they're adding to Balance but it's not translating very well onto the app version as on desktop and I use the app most. They've done a revamp of the Balance site with features I love - when it works. As it is it's hard for my phone to load without super data access, which is hard to get in rural Alberta. I'm more of a less fancy, more function kind of person.
4 stars: Easy to use, however I didn't see any menu that followed me through each page for easy navigation out of where I was. Had to repeatedly press back to get out. Not terrible, but would prefer a nav. menu at the top for easy maneuverability.
5 stars: Wonderful app! Easy to use!
3 stars: It's a good app to check most of your insurance info, but not all. My main complaint is that I cannot open up my HSA without the app crashing. 3 star until this issue has been resolved.
5 stars: *** Updated to say that it seems to be working alright now. Still getting used to it!...