3 stars: 1} if I sent to the driver five messages and there was no reply, something wrong is going on (safety issue or bad costumer service from the driver). \
5 stars: I like the app, it is easy to navigate, tells me how long I will have to wait and easy GPS to let me know where the driver is. I like using Grab in Malaysia, in Thailand sometimes it is a hassle because of the Bangkok traffic it is not always the exact time specified to wait and the drivers will ask to cancel after waiting 20 mins for them, but in other Asian countries Grab is the most convenient app to have.
4 stars: great app and really helpful. But i believe it can get better. Here are things i hope u take action into : the app still lack of café option on grabfood, we cannot do more than 1 order, last but not least, please instead of ask us to remember the promo code and wrote it down ourselves, u can just give us the list and let us decide what we want to use. thankyou!
4 stars: Regular customer for Grab Car. Never had any major issue with the app as well as Grab drivers. The only thing that I would like Grab to improve is its GPS accuracy. It cannot pinpoint my house address accurately. I tried to enter my house address as destination but it cannot detect the street accurately. Hope Grab can improve this. But overall I enjoy using Grab Car.
5 stars: the app is very helpful specially when we're in a hurry or the weather is not good to commute. One suggestion though, I hope as users of this...